Get Satisfaction Privacy Policy

Get Satisfaction collects the email addresses of people who communicate with Get Satisfaction via email, create accounts, or post topics. Get Satisfaction also collects aggregate information on which pages users access or visit, and information volunteered by users (such as survey information and/or site registrations). The information Get Satisfaction collects is used to improve the quality of our service, and is not shared with or sold to other organizations for commercial purposes, except to provide products or services you've requested, when we have your permission, or under the following circumstances:

It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service, or as otherwise required by law. WE WILL NOT GIVE UP A USER'S IDENTITY UNLESS REQUIRED TO DO SO BY A COURT ORDER.

We transfer information about you if Get Satisfaction is acquired by or merged with another company. In this event, Get Satisfaction will notify you before information about you is transferred and becomes subject to a different privacy policy.

Information Gathering and Usage

When you register for the Get Satisfaction Service we ask for information such as your name, company name or affiliation, and email address. Depending on the service, we may also ask for your billing address and payment information.

Get Satisfaction uses collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research.

Cookies

A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your browser from a web site's computers and stored on your computer's hard drive.

Cookies are required to use the Get Satisfaction service.

Get Satisfaction uses cookies to record current session information, but does not use permanent cookies. You are required to log-in to your Get Satisfaction Project Site after a certain period of time has elapsed to protect you against others accidentally accessing your account contents.

Data Storage

Get Satisfaction uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Get Satisfaction Service. Although Get Satisfaction owns the code, databases, and all rights to the Get Satisfaction Service, you retain all rights to your data.

Changes

Get Satisfaction may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Get Satisfaction account or by placing a prominent notice on our site.

Questions

Any questions about this Privacy Policy should be addressed to legal@getsatisfaction.com or by Mail at: Get Satisfaction, Inc., 400 Second Street, Suite 400, San Francisco, CA 94107