Get Satisfaction Help

Help Articles

• Introducing Get Satisfaction
• • Overview
  • Understanding Customer Communities
  • Company-Customer Pact
  • Best Practices
• Getting Started
• • Overview
  • Terms of Service
  • Creating a New Community
  • Claiming an Existing Community
• Community Setup
• • Overview
  • Basic Company Information
  • Adding/Deleting Products
  • Company Presence
  • Logos & Badges
  • Adding Support Links
  • Employee Participation Status
  • Setting up Twitter Overheard
• Integration Options
• • Overview
  • Widgets
  • Domain Aliasing
  • Fastpass Single Sign-on
  • Light Customization
  • Full Customization
  • API
  • Facebook Application
  • Zendesk Integration
  • Salesforce Integration
  • Parature Integration
• Joining a Get Satisfaction Community
• • Overview
  • Creating a User Profile
  • Modifying a User Profiles
  • Closing Your User Profile
  • Email & Notification Settings
• Managing Topics in Your Community
• • Overview
  • Sharing Topics
  • Editing Topic Titles
  • Removing Topics and Replies
  • Merging Topics
  • Changing Topic Type and Status
  • Promoting an Official Response
  • Redirecting Topics
  • Archiving Topics
  • Moving Topics to Other Communities

• Selecting the Right Service Plan
• • Overview
  • The Free Plan
  • The Start and StartPlus Plans
  • The Connect Plan
  • The Integrate Plan
  • The Enterprise Plan
• Understanding Topics in Get Satisfaction
• • Overview
  • Topic Types
  • Searching Topics
  • Creating a New Topic or Post
  • Flagging an Inappropriate Topic
  • Following a Topic
  • Editing/Deleting a Topic
• Using the Administration Tools
• • Overview
  • Employee Participation Status
  • Community Statistics
  • Private Tags
  • Managing Products
  • Posting Company Announcements
  • Login Options
  • Granting and Revoking Champion Status
  • Profanity Filter
• Using the Management View
• • Overview
  • Topic Searching
  • Sorting and Filtering Topics
  • Changing Topic Type or Status
  • Editing a Topic Title
  • Posting Company Announcements
• Single Sign-on
• • Overview
  • How FastPass Works
  • Standard Implementation
  • First Steps
  • Adding the Library to your Application
• Facebook Support Tab
• • Video Tutorial
  • Installation Within Get Satisfaction
  • Grant Access to Fan Page
  • Install Tab on Facebook
  • Frequently Asked Questions